IMPACT
in the Northern Hills
Your Generosity in Action
After leaving an abusive relationship, a Northern Hills resident found herself navigating the overwhelming process of starting over. Moving into her own apartment was a significant step toward safety and independence, but her relief was short-lived when she discovered her housing assistance paperwork had not been approved. Three months behind on rent and unsure of what to do, she turned to 211 for help.
The 211 Specialist who took her call empathized with her situation, recognizing both the stress of her financial struggles and the incredible strength it took to leave her previous circumstances. Taking the time to listen, the Specialist provided reassurance and a safe space for her to share her challenges.
The 211 team sprang into action, offering additional resources and explaining the steps to reapply for housing assistance. They provided clear guidance to help her navigate the process and connected her with local programs designed to offer immediate support for individuals facing housing instability.
Through the compassionate care of the 211 staff and the resources available in the Northern Hills, she found renewed hope and a path forward. Her story is a testament to the vital role 211 plays in helping individuals and families in crisis, offering not only resources but also a sense of understanding and empowerment during difficult times.
Thanks to generous donors like you, United Way of the Black Hills is able to make stories like this possible!